At Jouri, we want you to love your purchase. If you are not completely satisfied, we offer a hassle-free 15-day return policy for all customers in the US and Canada. Please note that shipping fees are non-refundable, and the return window starts from the day your order is delivered or picked up.
How to Initiate a Return:
Ensure Eligibility:
- Items must be in their original, unworn condition with no signs of wear or damage.
- All original packaging, including tags and boxes, must be intact.
- Only full-priced items are eligible for return. Items purchased on sale are considered final sale and are not eligible for return.
- Gift cards are not eligible for a return.
Return Process:
- To start your return, please submit (Start A Return) form below.
- Once your return is approved, you will receive confirmation and instructions on how to send your item(s) back.
We are committed to providing you with a seamless shopping experience and appreciate your understanding of our return policies.
Returning a Gifted Piece:
We offer store credit for gifted orders returned within 15 days. Please check our return policy to ensure the item is eligible for return. In the return form below, please include the following information:
- The order number (if you don’t have it, the original purchaser’s full name and email address will help us locate the order)
- The address from which the jewelry will be shipped
- The email address associated with your Jouri account so we can apply the credit once processed. If you haven’t created an account yet, you can create one here.
Start A Return